Clay Crosson is the COO & President of AmeriCare where he holds high value in the importance of culture.
We have an acronym called Family Values, you know, and every letter stands for something: F: First impressions mean a lot. A: Always address people by name. People like hearing their name, you know, whether it's the resident or their family (CUT). M: Make people feel comfortable. I: Individuals deserve respect. L: Leave with graciousness when you're dealing with the resident, leaving the room. Y: Finally, find a way to say yes. So we try to build around family values. Something that's easy to understand and easy to put into action.
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Josh Crisp is a senior living executive with more than 15 years of experience in development, construction, and management of senior living communities across the southeast.
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Lucas McCurdy is the founder of The Bridge Group Construction based in Dallas, Texas. Widely known as “The Senior Living Fan”.
Learn More ▶Getting students in to make it more of a lively, educational, interactive kind of program….it's going to be critical.
Clay Crosson is the COO & President of AmeriCare where he holds high value in the importance of culture. The company’s partnership with NRC Health has improved their ability to track and engage with employees leading to higher quality and success. Recorded at the NRC Symposium in Nashville, Tennessee.
