Welcome to Bridge the Gap with hosts Josh Crisp and Lucas McCurdy. A podcast dedicated to inform, educate and influence the future of housing and services for seniors. Bridge the Gap aims to help shape the culture of the senior living industry by being an advocate and a positive voice of influence which drives quality outcomes for our aging population.
Season
4
Episode
179
Bridge The Gap

How to Build a Culture with Customer Service

Building trust within a company means hands-on action for Rebekah Stratton, Corporate Director of Sales and Marketing at Cambridge Retirement Living.

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We’re in the people business. There's no one size fits all solution for the people that we serve and their families.

Rebekah Stratton

Guest on This Episode

Rebekah Stratton

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Josh Crisp

Owner & CEO Solinity

Josh Crisp is a senior living executive with more than 15 years of experience in development, construction, and management of senior living communities across the southeast.

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Lucas McCurdy

Owner & Founder The Bridge Group Construction

Lucas McCurdy is the founder of The Bridge Group Construction based in Dallas, Texas. Widely known as “The Senior Living Fan”.

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Customer service can apply to your team members. It can be stepping in and stepping up and doing whatever you need to do to provide the best possible outcome.

Quick Overview of the Podcast

Building trust within a company means hands-on action for Rebekah Stratton, Corporate Director of Sales and Marketing at Cambridge Retirement Living. As Rebekah shared in the LinkedIn post that caught the attention of BTG, customer service is a theme that defines her team’s culture.

For more information about the podcast, visit BTGvoice.com

Powered by supporting partners Propel Insurance, Enquire, LTC REIT, Solinity, and The Bridge Group Construction

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