On Ep 5 of Raising Tech, Rachel Lugge is joined by Haider Mahmood, Senior Director of Vinson Hall Retirement Community in McLean, Virginia.
There’s a huge competitive edge to be able to say, “here is where we stand from a technology standpoint. Here's our resident portal. Here's what you're able to do and have access to on our campus.” I'm looking to see how we can further advance that to those on the waitlist. Here's what you have to look forward to and potentially triggering some of those waitlists, individuals say, “you know what, maybe I am ready to move in now, or they have all these other things going on. I think I may be ready.”
First off it's extremely important to have the buy-in of your residents, the stakeholders, for any program to be successful, you have to have their buy-ins as they are the end users.
On Ep 5 of Raising Tech, Rachel Lugge is joined by Haider Mahmood, Senior Director of Vinson Hall Retirement Community in McLean, Virginia.
Haider describes the journey their team embarked on to cultivate the right buy-in from residents for new technologies and the right mix of hands-on technology support this military community needed to ensure the technology they were bringing to their campus had true sticking power. Haider describes touching before and after scenarios of residents who were once tech-adverse, now using technology with confidence and creativity. Haider credits this transformation of technology culture to involving residents in the planning process from day one and enough ongoing hands-on technology support to ensure new technologies can be learned, practiced and used on a consistent basis.
In this episode, Haider shares how Vinson Hall is measuring the RoI for their resident tech program, the practical advice and the tactical steps any community should consider when looking to incorporate new technologies, and the lessons they learned along the way.
Learn more about Vinson Hall Retirement Community and the work that Haider and their team are doing by connecting with Haider Mahmood haiderm@vinsonhall.org.
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